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OUR PROMISES
COMMON QUESTIONS
How long will it take to receive my order?
All orders are shipped within 1-7 business days from the date of purchase.
Delivery is $9.99 and becomes FREE from $99 of purchases and more before taxes!
What happens if my package is returned to you?
In the event that the carrier is unable to complete a delivery (wrong address, package not collected, address not found, etc.), the package will be returned to us after a period of 5 days. Upon its return to the workshop, we will contact you to re-ship the package (the applicable delivery costs will be charged to you) or we will offer you a refund less the return costs ($9.99).
Why does my candle look different after I light it?
This sometimes strange look of the post-burn wax is completely normal in the case of soy candles! It does not affect the performance or scent of your candle. It is a classic result of using natural soy wax without preservatives or toxins!
Any other questions?
Check out our FAQ or email us at shopokbye.gmail.com!